| About Us Surf-Wax is a small business based in Exeter, Devon.We are an internet business only, we do not operate a high street shop. We have been trading online as www.surf-wax.co.uk since 2002.We have featured in many magazines, you can read more about us hereOur website is managed, designed and hosted by www.pinbrook.net |
| Making A Purchase We accept Visa/Delta, Master Card and Switch.We do not accept cheques.We reserve the right to decline or rescind any order and refund your payment. We cannot be held responsible for errors in product descriptions or pricing arising from editorial or advertising or typographical errors on our part.If you need to remove an item from your order, please use the basket link at the top of the screen.When you want to pay for your shopping, use the checkout link at the top of the page. |
| Delivery Costs Delivery charges are according to weight of the items within your order. We ship within the UK and Europe.Please use the basket link at the top of the page to confirm costs. Cost is clearly shown in your basket as you add purchases. Please tell us where to deliver to and the shopping basket will calculate the cost.YOU WILL SEE THE SHIPPING COST BEFORE YOU COMMIT TO BUY. Our charges are based on cost to us, we do not seek to profit from delivery charges.
We normally deliver 1st class post (certificate of posting) or Parcel Force. |
| Delivery Times Some orders are processed by our suppliers, so your order may arrive in several shipments. Each of our suppliers uses a different method of delivery.We normally deliver your order within a week, however there are occasions when a product is out of stock thus you may have to wait for delivery. We aim to keep you informed of delays when they arise, and give you the opportunity to wait for items or cancel the order if you feel the waiting time is too long. |
| VAT All prices include VAT. Our VAT number is 792599954. |
| Credit Card Security We use WorldPay to process credit card payments (www.worldpay.com). Worldpay is a global company offering online credit card processing on their secure servers. Worldpay are part of the RBS group (Royal Bank of Scotland). Nat West is also part of RBS, other RBS companies include DirectLine, Churchill, Mint, Ulster Bank, The One account, Lombard, Tesco Personal Finance.Your credit card detail is processed on Worldpay's Secure Server - note the padlock at the bottom of your screen when you move to the part of the checkout where we ask for credit card detail. Your credit card details are not passed on to us. WorldPay checks the address given to the one held by your credit card issuer, we may decline your order if the address does not match. You have the option to additionally give us a different address to deliver the goods to.Worldpay is a PCI compliant provider. Thus your credit card detail is held in a secure manner as approved by the banking industry.Your card is processed as you place the order. |
| Contact Us You may contact us by using our contact us email form.We welcome enquiries about our products. We regret not offering a phone service, but have found that this increases our operating costs.Our postal address is 18a Whipton LaneEXETEREX1 3DSDevon |
| Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) .We collect information about you to process your order and to provide you with the best possible service. We do not pass your personal detail on to any third party. Your credit card detail is not passed to us by Worldpay.We operate a mailing list. You have the option to opt-out of the mailing list whilst in the checkout procedure. We send mails detailling new products, new DVD titles and special offers only available to mailing list members. Every email sent includes an option to unsubscribe from the mailing list.You can also subscribe or unsubscribe from our mailing list here |
| Returns Policy All products sold on this site are subject to the distance selling regulations. You have the right to cancel your order, you can cancel your order at anytime after placing the order and up to 7 days after receiving the goods. (The 7 working day cancellation period starts the "day after" the day that the goods are received.)All cancelled orders are expected to be returned to us unopenend, videos and DVDs must still be enclosed in their shrink wrapped film. When you exercise your right to cancel you are under a duty to take reasonable care of the goods and to “restore” them to us at your own cost. Please email us before returning the goods, we will inform you of the address to send the returned goods. We will refund your money within 30 days of receiving the returned goods assuming that the goods have been returned to us in a re-saleable condition.We must be notified of items damaged in transit within 24 hours of receipt and item must be returned within 7 days of notification. |
